Founded in the beforehand 2000s, Redbox Automated sleeve LLC is an American and Canadian rental company offering movies at your designated kiosks, via on-demand streaming, and totally free Live TV.

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Compared to their competitors, Redbox has a ‘return anywhere’ policy allowing customers come return their rentals to any kind of Redbox kiosk, nevertheless of what kiosk the rental was originally picked up from.

Given that part customers are not pleased v the service, that is no surprising that they would favor to learn much more about the refund policy and process.

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If girlfriend are among them, check out on to find out what we have uncovered out around Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is no transparent about its refund policy, that is tough to call in what cases the firm is ready to give refunds.

The Redbox Transaction Terms and also Conditions state that if you rental or purchase a defective on-demand content, friend can obtain a refund that the rental or acquisition price if a replacement v a non-defective contents is unavailable.

As for the rental or purchase of items at a Redbox kiosk, the exact same Terms state the in the occasion of renting a defective item, girlfriend can obtain a instead of of the very same or lesser value, though terms of Use state you will certainly be eligible for a refund if together replacement is no available.

The terms of Use likewise state the Redbox’s full liability for any kind of losses or damages will not exceed $10 or the lot you were charged, whichever is lesser.

How To gain a Refund indigenous Redbox on mine Own?

As the Redbox refund request procedure is no clear, friend should call their Customer assistance via:

Phone in ~ 1.866.REDBOX3 (1.866.733.2693)

Can You request a Refund Via

Yes / No







Yes (Live chat)


When you contact Customer Service, make sure to explain in detail what the concern is. For example, the DVD friend rented is scratched and also unplayable, or you have been overcharged for items girlfriend returned.

Make certain to provide details such as:

BarcodesRental/purchase time stampsKiosk location

Note that requesting a refund does not guarantee you will acquire one even if you room approved. For an ext details, inspect the typical Issues with Redbox section below.

If you want to publication a Redbox reservation, follow this page.

What Is the Time window To inquiry a Redbox Refund?

According to your FAQ page, Redbox does not refund dues older than 90 days.

How long Will It take it To receive My Redbox Refund?

If a refund is granted, it takes around five come seven business days for the refund to be back in customer’s accounts, depending on their gaue won institution.

Common problems With Redbox

According to resources such together Consumer Affairs or the Better organization Bureau, Redbox customers report miscellaneous issues, the most typical being:

Poor client serviceExcess charges due to the machine’s failure to scan changed itemsDefective DVDs or on-demand streaming issuesFailure come pay the end refunds

Poor customer Service

Many individuals complain about customer representatives not being willing to cooperate, denying customers their rights, and also hanging up on them when they firmly insist on speak to the manager.

Even if they decide to connect with a client complaining about the service, state that the rental or purchase, or overcharges, it is not a guarantee that the client will obtain a refund.

Excess Charges as result of Machine’s failure To Scan returned Items

One the the most usual problems is customers gift overcharged for overdue rentals in spite of returning items within the shortest return window. it happens since Redbox equipments fail come scan the items, and the service immediately charges because that each extra day till the wrong is rectified.

Defective DVDs and On-Demand Streaming Issues

It is usual that items distributed from Redbox devices are scratched or otherwise defected, or that on-demand streaming experience interruptions, resulting in customers’ inability to usage the contents they rented or purchased.

Failure come Pay the end Refunds

Even if the company agrees to provide you a refund, they often tend to extend paying it out.

Request a Redbox Refund with


In instance you want to spare yourself the problem of contacting customer Service and requesting a refund on her own, you can delegate the job to

Our application has automated all the processes to make dealing with services such as Redbox walk seamlessly and also without unnecessary stress.

Open in your web browser and take it the complying with steps:

Click Get Protected under Chargeback InstantlyEnter the details about your bank and the Redbox article you room requesting a refund forConfirm your request through a signature

Once the virtual assistant has actually received your request, us will get in touch with your financial institution and dispute the Redbox charge. to strengthen her claim, we will forward you the relevant MasterCard and VISA codes and also regulations. Us can additionally contact Redbox and also request a refund on her behalf.

Get Rid the the Redbox advancement Emails

If friend are having actually trouble with excessive promotional or spam emails native Redbox, we can aid you cut their flow to your inbox.

The Spam Collector functionality has actually been design to avoid undesired emails indigenous flooding our clients’ inboxes and exposing castle to possibly harmful content.

Headaches over Redbox? No issues With

In case Redbox is giving you a difficult time and also denying her customer rights, you may need to technique the matter an ext seriously and also take legit action. has been honored through the louis M. Brown Award for Legal access by the American Bar Association. The world’s very first robot lawyer can help you assert her legal legal rights by filing a little claims lawsuit versus Redbox.

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